Refunds and cancellation

Last updated 12 October 2026

Pro and credit packs (bought in the app)

• These are paid through Google Play. Cancel Pro at any time in Google Play (Payments and subscriptions); it stays on until the end of the period already paid.
• Refunds follow Google Play's refund policy: you can ask Google Play directly, and within 48 hours of a purchase it is usually automatic. You can also email us within 7 days of a payment and we will refund it if the purchase was a mistake or Pro did not work for you.
• If a credit pack is refunded, its unused credits are removed.

Institution plans (paid through Razorpay or bank transfer)

• An institution can cancel at any time by emailing us; AutoPay is stopped straight away and the plan stays on until the end of the period already paid.
• The first payment of a new institution is refunded in full if asked for within 7 days of paying.
• After that, payments are not refunded for the rest of a period already started, except when we could not provide the service.
• If a payment was taken twice or by mistake, we refund it in full.

How refunds are paid

Approved refunds are paid back to the original payment method (UPI, card or bank account) within 5 to 7 working days. Google Play refunds follow Google's timelines.

To ask for a refund or cancel, email heydolly.support@gmail.com with the account email or institution name and the payment date.